Lost or delayed
If tracking is available and a package has not moved or arrived within a reasonable period, contact us with the order reference. We may ask you to wait for the carrier's investigation or delivery window before reviewing a replacement. A replacement is not guaranteed and will depend on tracking, address accuracy, order history, and the circumstances.
Marked delivered
For packages marked delivered, first check the delivery area, household members, neighbors, building staff, and the carrier. Messiah Seed Co. is not responsible for theft, loss after confirmed delivery, or delivery to an address supplied incorrectly by the customer.
Damaged
Report visible transit damage within 7 calendar days of delivery. Keep all packaging and provide photographs of the outer mailer, shipping label, and contents so we can review the issue.
Seized, refused, or returned
Customers are responsible for confirming that products may lawfully be shipped to, imported into, and received at their address. Packages seized, refused, destroyed, or returned because of legal or customs restrictions, unpaid import charges, an inaccurate address, non-collection, or customer ineligibility are not automatically eligible for refund or replacement. We will review each documented situation individually.
Questions
For policy or order questions, email messiahseeds@gmail.com.